Returns
Here at StowAway, we're committed to providing the best customer service and satisfaction possible.
We will gladly refund your purchase price, minus a restocking fee, or replace any defective items.
Within 30 days of receipt of your order, you may return products that:
- Have not been used
- Are in their original packaging and properly packaged to avoid damage
- Include all parts, hardware, and instructions
- Are not custom or special orders
In order for us to properly credit your account, a Return Authorization (RA) number must accompany all goods being returned to us.
To request an RA#, please fill out our
Return Request Form below.
** NOTE - Outlet Store purchases are sold "as is" and are not eligible for return.
Packing and Sending Your Return
It is important that each item being returned is packaged in its original shipping carton.
Please use the same packing materials and component placement as when you received your package from the factory.
The outside of each package should be clearly marked with the RA# issued by our customer service department.
For your protection, we recommend that you use UPS or FedEx for shipment.
We may also elect to issue a call ticket for item pickup.
Please note that the buyer is responsible for all return shipping fees.
Refunds
Once we have received your return and verified that it meets the above guidelines, a refund of the purchase price will be issued, minus a 15% restocking fee.
Full costs will only be credited in those instances where the return is a result of our shipping error.
Items that are returned damaged or incomplete may be subject to a higher restocking fee.
Items returned to us using C.O.D. will be refused.
Product Damage
Please inspect your shipment upon receipt.
If your product has been damaged during shipment, it is important you contact us within 24 hours of receipt of the product in order to make your claim.
After making your claim, we will contact you via phone or email with further instructions.